TERMS OF USE

Your Statutory rights are not affected by any of the following terms and conditions.

SERVICES AND CONDITIONS OF USE

As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as 'customer' in this agreement.

DELIVERY, CANCELLATION AND REFUND/RETURNS POLICY

Most items are usually delivered within 2-3 working days from when you place your order subject to stock availability.

DELIVERY

Delivery is available for most delivery addresses on orders placed before 12 noon. Enica reserves the right to charge additional delivery costs for large or heavy orders. Enica Ltd uses a variety of courier service companies. We cannot guarantee which courier service company will be used. We are unable to offer a next day service to the Highlands of Scotland and Northern Ireland.

OFFSHORE DELIVERIES

Our standard delivery charges apply to UK mainland only. For deliveries to the Channel Islands, Isle of Wight, Isle of Man, Orkney, Shetland and Scottish Islands, Northern Ireland the Republic of Ireland or the rest of the world, please call Enica Ltd who can make special transport arrangements.

ORDER CANCELLATION

You may cancel your order up to the point where goods are dispatched. Orders canceled after dispatch shall be subject to a handling charge. See Return and Refunds below.

GOODS DAMAGED IN TRANSIT AND SHORT DELIVERIES

If goods delivered are damaged in transit or items are missing the carriers note should be endorsed accordingly. No responsibility will be accepted for damaged or missing items that have been signed for as received in good condition. If goods are damaged or missing then please immediately contact Enica Ltd who will investigate the problem and arrange for the dispatch of replacement goods as applicable. Shortages, damage or non-delivery should be notified within 4 days of the invoice date.

RETURNS AND REFUNDS

If you wish to return goods correctly supplied to your order, call Enica Ltd within 7 days of delivery and providing the goods are unused and in their original packaging we will offer you a refund less the cost of return carriage and a 20% handling charge.

If goods delivered are damaged or faulty, please contact Customer Services within 7 days of delivery. Shortages or Non-delivery should be notified within 7 days of the invoice date. The problem will be investigated and replacements dispatched as soon as possible.

If you have an Internet order query, please contact Enica Ltd on 01443 844224, or email sales@enica.co.uk

RULES FOR ONLIVE CONDUCT

By using the service, you agree that you will not attempt to undermine the integrity of this web site.

LIMITATION OF LIABILITY AND WARRANTY 

CUSTOMER AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CUSTOMER'S OWN RISK. SERVICES ARE PROVIDED 'AS IS,' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE SERVICE. SPECIFICALLY, WE DISCLAIM ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: 1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES; AND 2) ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER.

NEITHER THE SERVICE NOR ANY OF ITS AGENTS, AFFILIATES OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICE.